Problem:
I cannot install the ATS850 driver in my PC.  I am using Windows XP.

Solution:

It seems like you do not have installation rights on your PC.  Please log in to Windows XP as an Administrator or as a user with installation rights and you will be able to install the driver without any problems.  Please note that all AlazarTech drivers are fully compatible with Windows XP, Windows 2000 and Windows 98SE, so there should be absolutely no problem installing them.
 
 
Problem:
I inserted the ATS850 card into my computer and clicked on the Have Disk button, but the operating system reports that the disk has no information about my hardware.

Solution:
There can be the following reasons for this behavior.
1.  Your installation disk is corrupt.  Please download a fresh copy of the driver disk and try again.
2. You did not insert the floppy disk or CD into its drive before asking the operating system to install the driver.  Please insert the disk and try again.
3. The path you specified after clicking on the Have Disk button did not match with the path where the installation disk was.  Please specify the correct path and try again.
 
 
Problem:
I installed my ATS850 in my PC.  I see that there are four LEDs that are always lit, whereas the others go on and off as I operate the device.  Is this normal?

Solution:
Yes, this is perfectly normal.  The four LEDs that are always on signify that four of the most important parts of the circuit are working properly.  The three other LEDs show the status of BUSY, TRIGGERED, and PCI ACCESS flags.  They tend to go on and off depending on how you exercise the card through software.
 
 
Problem:
We injected a 10 KHz, 1V sine wave into the ATS850 using API Panel software.  We selected 50W impedance and AC coupling.  Software displayed a sine wave of only 300 mV amplitude.  This does not seem right.  Is my hardware defective?

Solution:
Your hardware is functioning exactly as it should.  Note that the lower cut-off frequency in AC coupled mode when you have 50W impedance is 100 KHz.  This means that any signal lower than approximately 150 KHz will be attenuated (even 100 KHz signals will be attenuated by about 30%).  Since your signal is only 10 KHz, it will be attenuated much more.

To measure your signal using AC coupling, set input impedance to be 1 MW.  The lower cut-off frequency in AC coupled mode when you have 1 MW impedance is 10 Hz.
 
 
 
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