Personally Identifiable Information
"Personally Identifiable Information" (or "PII") is information that identifies you as an individual. AlazarTech may collect Personally Identifiable Information in a number of ways, but the two most common are during Site registration or Site personalization and product or service registration or enrollment. In some instances, you may visit the Site and use some of our services without providing PII to us. The PII requested may vary depending on which product, service or Site you are using or accessing. We typically ask for PII about you, such as your name, e-mail address, postal address, and telephone numbers. In addition to the PII we obtain at the initial stage of registration, we may ask you for PII at other times, such as when you make a purchase or use a service on the Site; when you participate in a contest, survey, or promotion; or when you report a problem with the Site or one of our services. In most cases, the more specific information you provide, the better we are able to personalize your experience with AlazarTech.
Non-Personally Identifiable Information
Non-Personally Identifiable Information" (or "Non-PII") is aggregated information, demographic information and any other information that does not reveal your specific identity. AlazarTech and its service providers collect Non-PII which does not identify you, through "cookies," environmental variables, pixel tags and other technologies, your communications with us and other information you voluntarily provide.
Communications: We and our service providers may also collect Non-PII in connection with how you communicated with us, including country domain, the language you selected for viewing forms or other documents, your browser type, the currency in which you viewed prices if such feature is available, and your use of a secure or insecure Web page. Additionally, in connection with your registration of an AlazarTech product, service or support requests generated by the AlazarTech product or service you are using, we and our service providers may collect request codes, product version, driver name and version, list of applications running at the time of the error, list of AlazarTech products and services installed on the computer, list of recent AlazarTech commands and other Non-PII.
AlazarTech may use PII about you in the following ways:
Personalized Experience: One of AlazarTech’s goals in collecting PII is to provide you, the user, with a personalized experience on our Site and/or with our products and services. This includes personalization services (such as content that can be personalized by both you and AlazarTech), interactive communications (such as surveys and email contact with account representatives), and many other types of services, many of which may be free to you.
To Fulfill Requests: PII about you is used by us and our service providers to respond to your requests and fulfill the purpose for which the PII was provided, (e.g., to process and fulfill your price or support requests) and for administrative purposes (e.g., customer service). Additionally, we may use your PII to ensure that you are directed to the right Site, product and/or service for you.
Communications: If you sign up, we may use PII about you to provide you with information about products or services offered by AlazarTech, to recommend AlazarTech products and services and to enable you to take advantage of the many features they offer. If you later change your mind and no longer wish to receive such marketing communications from us, you may opt-out of such communications on a going-forward basis as set forth in below. From time to time, in our sole discretion, we may use PII about you to send you important information regarding the Site or changes to our terms, conditions, and policies and/or to send you other administrative and/or operational communications. Because this information may be important to your use of the Site, products or services, you may not opt-out of receiving such operational communications.
Non-Personally Identifiable Information
Because Non-PII does not personally identify you, we may use such Non-PII for any purpose. For example, we may use Non-PII we collect to get a better understanding of our subscriber base by analyzing on an aggregate basis our users' demographics, interests, and behavior. In addition, we reserve the right to share such Non PII, which does not personally identify you, with third parties, for any purpose. In some instances, we may combine Non-PII with PII (such as combining your name with your geographic location). If we do combine any Non-PII with PII, the combined information will be treated by us as PII hereunder as long as it is so combined and used.
Information submitted here is used for statistical analysis and internal operations as well as to update our subscriber lists. When registering your product, only the information indicated as mandatory is required from you. This information may be used to add your email address to the correct mailing list in order to provide you with product updates and newsletters should you choose to subscribe to it. You may cancel such subscription at any time by updating your preferences at alazartech.com/UserHome or by sending an email to email@example.com.
Online Technical Support Request Form
All information submitted on the Online Technical Support Request Form is directly forwarded to our technical support team. It will be used to analyze your technical difficulty and to provide you with an appropriate solution.
With whom does AlazarTech share PII?
Special Cases: AlazarTech may use and/or disclose PII in other special cases when we have reason to believe that using and/or disclosing this PII is necessary to identify, contact, or if AlazarTech deems necessary, bring legal action (including action outside your country of residence) against someone who may be violating AlazarTech's Terms of Service, end user license agreements and/or intellectual property rights. The same policy applies in cases where we believe an individual may be causing injury to or interfering with (either intentionally or unintentionally) AlazarTech's rights or property, other users of an AlazarTech Site or service, or anyone else that could be harmed by such activities. AlazarTech may disclose or access PII when we believe in good faith that the law (including laws outside your country of residence) requires it, to comply with the legal process, to respond to requests from public authorities including public authorities outside your country of residence and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services, to protect our operations and to permit us to pursue available remedies or limit the damages that we may sustain. This includes exchanging PII with other companies and organizations for fraud protection.
Service Providers: We occasionally employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mail, removing repetitive PII from customer lists, ensuring accuracy of PII, analyzing data, providing marketing assistance, fulfilling purchases and processing credit card payments. We may share PII about you with third parties for the purpose of enabling these third parties to perform such functions.
Third Party websites: AlazarTech’s websites may contain links to other websites.
Your choices regarding the use of PII
If you do not want to receive marketing information from us, be sure to indicate that on your registration form if the form requires you to specify your choices.
In addition, if you change your mind, and no longer wish to receive marketing information from us on a going-forward basis, you may opt-out of receiving such marketing-related information by updating your preferences in your AlazarTech website user profile at www.alazartech.com/UserHome, or by submitting a request to firstname.lastname@example.org to change your marketing preferences. If you have any difficulty updating your communication preferences on www.alazartech.com, email email@example.com. We promptly record any request for changes to your communication preferences in our internal customer databases; please allow 10 business days for these changes to take effect.
Alternatively, directly contact your local AlazarTech office in writing. In all cases, please include your registered address with your request. Please specify clearly you are opting out of receiving marketing-related e-mails from AlazarTech.
We will endeavor to comply with your request as soon as reasonably practicable. Please note that if you opt-out as described above, we will not be able to remove PII about you from our databases. Please contact firstname.lastname@example.org for any comments or concerns that you may have regarding this policy.